Returns & Exchanges – Birsenaite Jewellery
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We are on holiday! Your orders will be sent on 17th July.

Returns & Exchanges


I hope you will be completely delighted with your Birsenaite jewellery! 

However, if for any reason you change your mind, I offer a full refund to the original payment method within 30 days of purchase. Simply request your return by reaching out on, with 'Return' in the subject line.

To encourage conscious consumption, Birsenaite does not offer free returns. If you need any help making your selection ahead of a purchase, I’d be delighted to advise and provide additional information or images. Simply email!



Please keep in mind the following terms:


  • Returns will be granted only if Birsenaite is notified by email within 30 days of purchase. The product must be returned no later than 7 days after this period. 
  • The original product and original packaging must be returned in the same condition as they were received.
  • Personalised items, such as engraved pieces, cannot be returned unless defective.
  • Refunds will be made via the original method of purchase.
  • Return shipping and fees such as customs charges, taxes and duties will not be reimbursed, except in case of faulty product.
  • If you wish to exchange an item, I will be happy to help you find a piece you love! Please feel free to contact me at
  • If the item you received is damaged or defective, it may be returned at no cost to you, within a period of 12 months from purchase.
  • All items returned as defective will be inspected. Damage caused by customer wear and tear is not covered by our policy
  • Unless the product is found to be defective, it is your responsibility to arrange a return.
  • Returns will be processed within 5 business days from receipt.
  • This return policy only applies to customers purchasing directly from Birsenaite Jewellery. For items purchased from a partner retailer, please contact the store of purchase.

Will be sent on 17th July!


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